SHIPPING POLICY

Effective Date: November 2, 2026

At The 3D Crystal, every personalized crystal is carefully prepared, inspected, securely packaged, and shipped with the goal of delivering your memories safely and on time.

ORDER PROCESSING

Eligible crystal orders placed by 3:00 p.m. Pacific Time (PT), Monday through Friday, ship the same business day. Las Vegas uses Pacific Time, so this cutoff automatically follows PST or PDT as applicable.

This same-day shipping promise applies to every crystal style and price when payment, a usable photo, and all required customization information are received before the cutoff and the selected product is in stock.

Orders placed after 3:00 p.m. PT, or on weekends or holidays, ship on the next business day.

Shipment may take longer if a photo is unusable or incomplete, a proof or additional customer information is required, complex photo restoration is requested, an item is out of stock, order volume is unusually high, or carrier limitations or circumstances outside our reasonable control apply. Delivery estimates begin after an order has shipped.

FREE SHIPPING WITHIN THE UNITED STATES

The 3D Crystal provides free standard shipping on every crystal order delivered to an eligible address within the United States.

Free U.S. shipping applies:

• To every crystal style and size
• With no minimum purchase requirement
• Regardless of the order value
• To eligible residential and commercial addresses displayed at checkout

Available delivery methods and estimated transit times are displayed during checkout. Expedited or special-delivery services, when available, may require an additional charge.

INTERNATIONAL SHIPPING

The 3D Crystal ships to eligible international destinations displayed during checkout.

International shipping charges are calculated automatically based on factors that may include:

• Destination country and postal code
• Product and package weight
• Package dimensions
• Available carrier and delivery service
• Number of products in the shipment

Available international carrier services, prices, and estimated delivery times are displayed at checkout before payment. International shipping is not free unless expressly stated as part of a promotion.

CUSTOMS DUTIES, TAXES, AND IMPORT FEES

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, clearance charges, or other government or carrier fees imposed by the destination country.

These charges are not included in the product price or shipping charge unless checkout specifically states otherwise. Customs authorities or the shipping carrier may collect these charges before or upon delivery.

The 3D Crystal does not control customs processing times or determine the amount of duties, taxes, or import fees. Customers should contact their local customs authority for additional information before ordering.

DELIVERY ESTIMATES

Delivery dates and transit times shown at checkout are estimates provided by Shopify or the applicable shipping carrier. They are not guaranteed unless the selected service expressly includes a delivery guarantee.

Delivery may be affected by weather, holidays, customs inspections, carrier disruptions, incorrect addresses, remote destinations, or circumstances outside the reasonable control of The 3D Crystal.

SHIPMENT TRACKING

Once an order ships, tracking information will be sent to the email address or mobile number provided at checkout when tracking is available.

Customers may also use the Track Your Order feature on our website.